Special Delivery is required for items that are oversized or overweight. These items will be shipped by truck and will be considered Outside Delivery service unless you specify additional needs as follows. All forms of Special Delivery require a loading dock or a Liftgate . If you do not have a loading dock at your facility, then Liftgate service is mandatory and will ensure that a truck with a liftgate capable of safely lowering your purchase to the ground is used for your delivery. Be sure to request Liftgate if you do not have a loading dock. Inside Building delivery may be added to your Special Delivery, in which case the driver will deliver the product inside your destination (home or office). Both Liftgate and Inside Delivery require separate charges in addition to the Special Delivery charge. The trucking company will contact you in advance and delivery will typically take 7-10 business days. The buyer or buyer’s representative must be present at time of delivery to sign for the delivery.
Please review the information outlined below to determine the exact type of Special Delivery you require.
Outside Delivery:
The delivery team removes your item from the truck and leaves it nearby to complete the delivery. You are responsible for bringing the item inside the delivery location. If you would like your package to be brought into your delivery location, make sure you request the Inside Building delivery option.
Inside Delivery: The delivery team removes your item from the truck and brings it inside your building. Because Inside Building delivery requires extra time for the delivery team, an additional charge is required for this option.
Loading Dock: Your building is equipped with a loading dock. The delivery truck backs up to the loading dock and places your item onto the dock. If your delivery location is not equipped with a loading dock, make sure to request the Liftgate delivery option.
Liftgate: No loading dock is present at the delivery location. The delivery truck must be equipped with a liftgate to remove your item. Because the truck must be equipped with a lift gate, an additional charge is required for this option.
To see how the different Special Delivery Options work in conjunction, please read the following information.
Loading Dock/Outside Delivery: Your building is equipped with a loading dock; the delivery truck will back up to the loading dock and place your item onto the dock. You or your building’s warehouse team is responsible for bringing the item inside the delivery location. This is the least expensive combination, but should only be requested for delivery locations with a loading dock.
Loading Dock/Inside Delivery: Your building is equipped with a loading dock. The delivery truck backs up to the loading dock and places your item onto the dock. The delivery team then brings your item inside your building. This combination only requires an extra charge for the Inside Delivery option and should be used for delivery locations with a loading Dock only.
Liftgate/Outside Delivery: No loading dock is present at your building. The delivery truck must be equipped with a liftgate to remove your item. The delivery team takes the item off the lift gate and leaves it nearby to complete the delivery. This combination only requires an extra charge for the liftgate option, and should be used for delivery locations without a loading dock.
Liftgate/Inside Delivery: No loading dock is present at your building. The delivery truck must be equipped with a liftgate to remove your item. Once taken off the truck, the delivery team then brings your item inside your building. This combination is the most expensive because it requires extra charges for the Liftgate option and the Inside Building delivery option. It should be requested for delivery locations without a loading dock that do require the delivery team to bring the item inside the delivery location.
