Please review the compatibility and technical information carefully BEFORE placing any orders. Please Call Us if you have any questions before placing any orders. We suggest you verify all specifications with the manufacturers’ web sites before placing any orders.
Lab Equipment Depot will not be liable if you order the wrong products. We make every effort to provide complete and accurate descriptions of our products. It is the responsibility of the customer to ensure product compatibility.
Note that not every product is eligible for return. Please see Products that are NOT Returnable policy.
How to Return an Item
- Request RMA
- Returns can be requested within 14 days from the date your order was received. Your request will be reviewed upon receipt and if approved, you will receive your RMA number and return shipping instructions. Please do not ship your order back until you receive your RMA number and return shipping instructions.
- To request an RMA number, please email the following information to info@LabEquipmentDepot.com:
- Lab Equipment Depot Sales Order Number
- Manufacturer’s part number
- Product serial number
- Number of items to return
- Your email address and contact phone number
- Reason for your return
- Return type: refund or exchange
- RMA numbers are valid for 14 days and cannot be extended or reissued. Returns must be received within 14 business days from the date of issuing RMA.
- Receive RMA
- Once approved, you will receive an email with the RMA number and shipping address for returns.
- Pack
- Repack the item in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received.
- Please pack the items to prevent damage in transit and keep the product's packaging in its original condition.
- All products being returned must be 100% complete, in new, re-sellable condition, with the original software, components, cables, documentation, manual(s) and accessories.
- Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton should not be defaced by marks or tape.
- Ship
- Please do not ship returns to Lab Equipment Depot address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance and address correction if return is received at Lab Equipment Depot address.
- All returns should be sent "Pre-Paid" and fully insured for the invoice amount against damage or loss. All returns should be sent only via UPS, FedEx or DHL carrier with a signature confirmation, tracking and insurance. Please email us with the Tracking Number for your returns.
- Testing & Inspecting
- All returns will be inspected and tested upon receipt. Please allow 1–2 weeks for determination to be made if eligibility requirements are met for refund or exchange.
- Refund
If you are returning a product for refund, we will charge up to 30% restocking fee.
The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).
Refunds can be processed upon receipt and inspection. A refund will be issued using the original payment method.
- Exchange
If you are returning a product for exchange, in most cases we will charge up to 30% restocking fee. Sometimes the restocking fee can be reduced or waived on a case-by-case basis.
The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).
Exchange can be processed upon receipt and inspection. Once the return is received, inspected and approved, and the exchange item is shipped, we will send you an email with the Tracking Number.
- Refused Shipments
Shipments refused because the item is simply no longer wanted and shipments not picked-up by the customer after shipping courier’s attempts to deliver will be charged up to 30% restocking fee.
Note: For packages with ground shipping couriers attempt to deliver three times. For packages with expedited shipping only one delivery attempt is made. If you miss these attempts, then couriers will hold your package for 3–5 days. If you fail to collect this package within the set period, it will get returned.
